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Frequently Asked Questions |
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Faq
HOW TO BUY
- On-line:
- (Product available) clicking on the button
 will can immediately buy the products that you prefer.
- (Product NOT available) click on the button
 that is present near all products or you can click directely on the jewel of your interest, so making it will open a page where you will find besides to more details, starch could be present even the button  clicking on this button and filling the requested fields you will start the booking process.
Please use the reservation only for products not available or for delivery/withdrawal in other date. If the product is available directly proceed to the purchase by shopping cart (case 1).
- By telephone (if with the on-line process, you have some problems, you can use the telephonic order to make your purchases). You will can call us at the number 0931-65444 from tuesday to saturday from 10:00 (a.m.) to 01:00 (p.m.) and 04:00 (p.m.) to 08:00 (p.m.).
- By fax (from tuesday to saturday and from 10:00 a.m. to 8:00 p.m.) download the
order form complete and send it by fax to our number 0931-65444.
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Faq
WHERE WE DO THE DELIVERIES
We carry out deliveries in Austria, Belgium, Bulgary, Croatia, Cyprus, Czech republic, Denmark, Espana, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romany, Slovakia, Slovenia, Sweden.
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Faq
COSTS AND LIMITS FOR PAYMENT IN CASH ON DELIVERY
Il costo per pagare la merce in contrassegno ammonta a 6,00 (euro) questa somma è quanto ci viene richiesto dal corriere.
Ricorda che puoi segliere questa modalità di pagamento solo se l'importo complessivo del tuo ordine non supera i 100,00 (euro), ti ricordiamo inoltre che non è possibile pagare in contrassegno gli oggetti realizzati su richiesta o chiaramente personalizzati.
This service available only for Italy. For the others countries you must ask us the confirmation.
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Faq
PAYMENT MODALITY
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Bank transfer - Can make the payment through your online banking service or by going to his bank. Only at the receiving of the amount, we’ll proceed at the evasion of the order.
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Payment on delivery - with the added of € 6,00 you will can pay the goods directely at your home after to have retired the pack (maximum amount € 100,00 - not available on items made to order or personalized - service available only for Italy. For the others countries you must ask us the confirmation).
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Postal money order - to send money with the on-line money order you must fill at any post office the relative form of request and choose a key word composed by a minimum of three to a maximum of sixteen characters.
The operator will let the number of postal money order that you will provide to communicate us by mail or by telephone together with the key word and the amount.
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Faq
SHIPPING COST
I costi di spedizione variano in base al paese di destinazione.
- Pagherai solamente 8,50 (euro) per i seguenti paesi:
Austria, Belgium, Bulgary, Croatia, Cyprus, Czech republic, Denmark, Espana, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romany, Slovakia, Slovenia, Sweden.
Per ottenere le spese di spedizione gratuite nei paesi sopraindicati bisogna acquistare prodotti per un valore superiore a 199,99 (euro).
- Pagherai 29,00 (euro) per i seguenti paesi:
Germany, Netherlands.
Per ottenere le spese di spedizione gratuite nei paesi sopraindicati bisogna acquistare prodotti per un valore superiore a 999,99 (euro).
All the shipments are assured against the theft.
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Faq
HOW TO CHOOSE THE SIZE OF YOUR RING
To choose the correct size of your ring, the safest thing is to go to a jewelry store, where it will be able to properly carry out the measurement by means of a tool.
If you have a ring and you want one of the same size, you can compare the shapes that you find in this file. In file you will find the correspondence between the measure and the ring diameter in mm.
WARNING: The file must be printed at 100%
(uncheck "fit to paper").
To be sure you have printed out correctly, you can measure the shapes and check the meter reads with the one shown below each figure. At this point you can compare the ring with the silhouettes in your possession:
superimposing the ring to the shape, the latter must remain visible inside the ring without that there is no gap between the outline and the actual ring.
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