Selling and buying commercial operations in this web site, called Riccioli Gioielli on line, are regulated by selling conditions, based on the legislative decree n. 206/05 (consumer code) and revisions (D.lgs. n. 21 of 21/02/2014) on contracts concluded at distance.
We sell items that are in part made in our handcraft laboratory and in part we buy them from confidence suppliers. We can prepare normally the shipment of the objects that you have chosen in around a week.
In the case in which the item is not available or in the case in which the quantity of the products chosen is more than quantity available in the magazine, you'll be informated so you’ll be choose if to accept the times necessary to send you the objects, or to prefer other products or to buy nothing.
Warning: Many items are made or finished by hand. So it is natural that there might be a small weight change, of size or of form.
The sales will be made only in certain countries that belong to the European Comunity, using primcipally italian posts: “assicurated” or “swift pack 3”. We use also other kinds of shippers as UPS, Bartolini and TNT depending on the goods value, on the dimensions of the pack and of the country of destination.
The prices exposed in our web site are included of VAT, custody and guarantee and are valid only for online purchases.
There is not a minimum order!
There is not a shipping cost for orders higher of € 199,99 (in the following countries: Austria, Belgium, Bulgary, Croatia, Cyprus, Czech republic, Denmark, Espana, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romany, Slovakia, Slovenia, Sweden).
In the above countries for purchases of less than € 200,00 the shipment costs are of only € 8,50.
For all other countries we serve the shipping cost is € 29,00.
The customer has the right to recess of the contract without penalities and without reasons within the term of 14 days of calendar from the receivement of items.
The customer can recess from the contract if he respects some conditions:
The products don't must were been used.
Riccioli Gioielli don't sell used items, so the item that comes rendered don't must have signs of usury, abrasions or other.
the little label (seal) of accompanyment don't must be separated from item.
Modalities to have the right of recess
To obtain the recess the customer will make do the following operations:
- Is necessary to anticipate the return with an email to our address, specifying the article or articles which returns and you want a refund or replacement (important procedure to get the authorization number).
- To sent within the previewed term, the written comunication to our center using the registered letter with the advise of receivement or by pec.
- We recommend to Assure the shipment for the total value of item and send it through courier of your confidence. In every case Riccioli Gioielli don't will make the reimbursement in the cases of theft or loss.
- To sent the rendered to the address (do not forget to write outside of the package the authorization number provided by us): Riccioli Salvatore - Via dei Mille, 3 - 96100 Siracusa (SR) - Italia
The item will must be given back in the same conditions in which is been received, without damages or usury. It will must be given back also all the material (certificate of guarantee, gift box, wishes ticket) eventually received with the item.
The refund will be made within 14 days from the time when we will be informed of your decision to avail of the right of withdrawal. We reserve the right, however, to withhold the reimbursement until the goods do not arrive at our warehouse, pursuant to art. 56 of the Consumer Code, so as amended by Legislative Decree N. 21, 21 February 2014.
Any incidental charges for the delivery of the product (cash on delivery) will not be reimbursed and therefore remain the responsibility of the purchaser.
The costs of returning the goods shall be borne by the customer.
Remember you Riccioli Gioielli not make a refund:
We remember you that according to D.Lgs n. 206/05 the customer can't exercise the recess right on items realized on request or personalized.
- if not followed the above steps
- in case of theft or loss
- if the item is returned used or broken
Bank transfer - Can make the payment through your online banking service or by going to his bank. Only at the receiving of the amount, we’ll proceed at the evasion of the order.
Payment on delivery - with the added of € 6,00 you will can pay the goods directly at your home after to have retired the pack (maximum amount € 100,00 - not available on items made to order or personalized - service available only for Italy. For the others countries you must ask us the confirmation).
Postal money order - to send money with the on-line money order you must fill at any post office the relative form of request and choose a key word composed by a minimum of three to a maximum of sixteen characters.
The operator will let the number of postal money order that you will provide to communicate us by mail or by telephone together with the key word and the amount.